Performance management and improvement

Image: Mapping to the Knowledge and SKills Statement

8.1 Practice supervisors should ensure practitioners understand the legal, regulatory, procedural and performance framework within which they operate and within which they are held accountable.

8.2 Practice supervisors must promote, build and model a culture that recognises excellent practice and professional leadership, enhancing social workers’ confidence in their practice. They must challenge complacency with a commitment to continued improvement and confidently hold poor practice to account.

8.3 Practice supervisors should establish available capacity so that work is allocated appropriately across the staff group and ensure best use is made of resource, ability, interests and developmental aspirations.

8.4 Practice supervisors should strike a balance between employing a managerial, task-focussed approach and a reflective, enabling, leadership style to achieve efficient day-to-day functioning. They should draw on and share best practice within local and national contexts. Practice supervisors should implement communication channels with adults, their carers and other professionals inviting feedback and ideas for improvement.  They must respond thoughtfully and proactively to complaints and mistakes, recognising that they can provide creative learning opportunities for development at all levels. 

8.5 Practice supervisors should utilise data to understand historical patterns, current demands and likely future trends. They should implement systems which demonstrate effective practice and, when needed, which trigger quick corrective action. They should scrutinise system performance and devise and implement effective and timely improvement plans.

The full Knowledge and Skills Statement for Social Work Practice Supervisors in Adult Social Care can be viewed on the Department of Health and Social care website.

 

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