Resources for CQC regulated adult social care services
Mapping Research in Practice for Adults resources to the CQC Key Lines of Enquiry
When inspecting care services, the Care Quality Commission asks 5 key questions. The care service will receive a rating on each of the 5 key questions following standard key lines of enquiry (KLOEs). A brief summary of the KLOEs, is included under each key question below, providers should refer to the CQC Residential Social Care Services Provider Handbook (March 2015) for full information and guidance. This document outlines RIPfA’s most recent and relevant resources to provider organisations, linking to the 5 key CQC questions.
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- CQC Key Lines of Enquiry - all results
Search for all resources tagged with CQC key Lines of Enquiry
- Are they Safe?
By safe, CQC mean that people are protected from abuse and avoidable harm.
- How the service protects people from bullying, harassment, avoidable harm and abuse that may breach their human rights.
- Whether risk to individuals and the service is managed in a way that protects people and supports and protects their freedom.
- Whether the service makes sure that there are sufficient numbers of suitable staff to keep people safe and meet their needs.
- How people’s medicines are managed so that they receive them safely.
- How well prevention and control of infection is protecting people.
- Are they Effective?
By effective, CQC mean that people's care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence.
- Whether consent to care and treatment is always sought in line with legislation and guidance.
- How people are supported to eat and drink enough to maintain a balanced diet.
- How people are supported to maintain good health, have access to healthcare services and receive ongoing healthcare support.
- How the adaptation, decoration and design of the service meets people’s individual needs.
- Are they caring?
By caring, CQC mean that staff involve and treat people with compassion, kindness, dignity and respect.
- How positive caring relationships are developed with people who are using the service.
- How the service supports people to express their views and be actively involved in making decisions about their care, treatment and support.
- How people’s privacy and dignity is respected and promoted.
- How people are supported at the end of their life to have a comfortable, dignified and pain free death.
- Are they responsive to people’s needs?
By responsive, CQC mean that services are organised so that they meet people's needs.
- Whether people receive personalised care that is responsive to their needs.
- Whether the service routinely listens and learns from people’s experiences, concerns and complaints.
- How people are assured that they will receive consistent, co-ordinated, person-centred care when they use or move between different services.
- Are they well-led?
Are they well-led? By well-led, CQC mean that the leadership, management and governance of the organisation assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture.
CQC mapping document (.PDF file, 5.7MB)