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CQC findings on the state of adult social care services 2014-17

13 September 2017

Image: Care Quality Commission (CQC)The Care Quality Commission's (CQC's) report on The state of adult social care services 2014 to 2017 gives a comprehensive overview of the state of care in terms of perfomance ratings, with pointers for improving the quality of care set in the current strategic context. 

Findings from their initial programme of inspections show nearly four out of five adult social care services in England to be good or outstanding, with a fifth requiring improvement and 2% rated as inadequate. Community social care services were rated the best, with nursing homes remaining the biggest concern. Smaller services were also generally rated better than larger services. 

High-quality services had key shared characteristics, including strong leadership, investment in staff learning and development, and the provision of person-centred care. The report highlights personalised and caring approaches – staff getting to 'know people as people' – as good practice, with case studies illustrating individual examples. 

The Care Quality Commission is the independent regular of health and adult social care in England. They monitor and inspect services to see whether they are safe, effective, caring, responsive and well-led. 

View the report (open access)

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