Adult social care complaints - Ombudsman’s review released
The impact of an individual complaint in improving care services for others is being highlighted in a new report by the Local Government and Social Care Ombudsman.
The Ombudsman’s Review of Adult Social Care Complaints reveals councils and care providers implemented over 1300 recommendations in 2016-17. Within the Ombudsman’s recommendations, councils and care providers made nearly 180 procedural changes and committed to train staff on nearly 50 occasions. The report also welcomed an increase in complaints received about independent care providers.
The Ombudsman can help put things right for individuals and makes recommendations to improve services for others by changing policies and procedures, training staff, or recommending a service be provided.